A few days ago I interviewed Sue about her audit and consultation process. Frankly, although I sit next to her all day every day, I'm busy creating stuff and don't get into the technical details of her work very often.
I was surprised more than once. Don't tell anyone, but after I found out how much work she puts in and what the client gets back, I'm going to suggest raising the price.
Here's that interview: http://dl.ausoma.com/Ausoma_social-media-audit.mp3