Tag: book publicity

Relationship marketing is used by many businesses. It focuses on customer retention and satisfaction. How can relationship marketing be used by nonfiction authors? First, let’s break down three aspects of relationship marketing.

1. Customer retention

Businesses use relationship marketing to retain customers. As a nonfiction author, you want to retain your readers. We’ll discuss this in further detail in a bit.

2. Customer satisfaction

Your customer is your reader. You want them to be satisfied with your product – your book – so they will tell others about it.

3. Long-term customer

Keep them coming back for more – whether it’s for your next book or another service you offer.

Now we’ll discuss what those three aspects of relationship marketing mean to an author.

1. Reader retention

How do you keep your readers coming back for more? As a nonfiction author, there are several ways you can do this. First, of course, is to be sure you’ve written something of real value. Then write another book, and another, and another is possible. Other ways you can keep them coming back is to create other products or services around your book. Perhaps you can create workbook around your book, host a webinar course, create a workshop. Put on your creativity cap and brainstorm ideas with a friend.

2. Reader satisfaction

Those 5-star ratings at Amazon are a great indication of reader satisfaction. Encourage readers to leave reviews by mentioning at the end of your book. When you sell books in-person or mail a book out, include a sheet with tips on how to leave a review on Amazon. Don’t be afraid of negative feedback. It will happen. Don’t dwell on it; move on. Think like your reader and find out what they need so you can make the next book even better.

3. Long-term customer, or reader

You don’t just want a reader to buy your book once and never come back. The goal is for them to become a long-term customer, or reader. They should want to buy future books, purchase more books as gifts for friends, or purchase another service you offer.

How can you build relationship marketing into your marketing plan? There are three steps:

1. Make connections

LinkedIn is a great place to start making connections. First step, upload your contacts from your computer and start connecting. Search for and join groups related to your book’s topic. Connect with members of those groups. This is also a great place to connect with influencers in your industry, media persons, and others you may want to collaborate with.

2. Build on those relationships

Don’t just connect; deepen those relationships. Invite your new connections to connect by phone and get to know one another. Listen to them, find out what their needs are, who their ideal client is. In turn they will do the same. I’ve done this consistently for a few years now and have made some great connections where we now refer prospects to one another.

3. Collaborate with others

Once you’ve built those relationships, you’ll be in a much better position to collaborate with them. You may find another author whose book complements your own. Perhaps you can do a workshop together, or a virtual event (webinar), or refer to one another. Building relationships and collaborating encourages word of mouth – the best referral you could get.

Relationship marketing takes time and effort. It’s well worth it. It results in more readers because the readers you have will come back for more and tell others about you, your book, and your services.

For more great marketing tips from some of the world’s best marketers, check out this article at Insane Growth, particularly the social media marketing tip from Neal Schaffer.