LinkedIn’s Social Selling Index

LinkedIn is my favorite social media platform for engaging with people and growing my influence with my community. I find I can connect and engage more deeply with people on LinkedIn.

I try to reach out to at least four or five people each week to make new connections and then follow up with at least one phone conversation each week. This has helped me build a community, not just of people who might do business with me, but also of other people in the industry I work in who may be good referral partners (my friendly competitors). I keep track of the people I talk with in a spreadsheet so I can refer back to it when referring to others. It also helps me monitor the effectiveness of my efforts.

One number on LinkedIn that I monitor is the LinkedIn Social Selling Index (SSI). The social selling index has been around for some time. It used to be available only to those who paid for the Premium account but now anyone can access their SSI. This is an algorithm that LinkedIn came up with after analyzing a group of top performing sales leaders and the results they achieved. The result is a score between 0 and 100. It was created by LinkedIn as a way for people using LinkedIn for sales to see how they rated. Of course most of my clients aren’t using LinkedIn for sales; but the rating can still indicate how well they are utilizing LinkedIn to establish their brand and build relationships. It’s something I track monthly for my clients. LinkedIn Social Selling Index screenshot

A couple of months ago I decided to take a more proactive approach to see if I could improve my SSI score. After just a few weeks I was able to increase that score from 64 to 71. That score alone doesn’t tell the whole story. It’s important to note also where you are in your industry and network.

The formula for the LinkedIn SSI score is based on the 4 components of social selling, as defined by LinkedIn:

  1. Establish your professional brand
  2. Find the right people
  3. Engage with insights
  4. Build relationships

Let’s discuss each of those in a bit more detail and what you can do to increase your SSI score.

Establish your professional brand.

Be sure your profile is 100% complete with a profile photo (headshot), headline, and complete information that includes your keywords. When filling in your information, be sure to keep your customer in mind so they will want to contact you based on what you’ve provided. Include examples of your work in the Featured section – videos, SlideShare presentations, PDFs. You can boost your SSI score even more by publishing articles on LinkedIn and endorsing others. Also give and ask for Recommendations. All of this will help you become a thought-leader in your industry.

Find the right people.

I search for people in groups and through mutual connections. You can ask a first-degree connection for an introduction to a second or third-degree connection. Of course using LinkedIn’s paid Sales Navigator will increase the chances of this score being higher. If you use Sales Navigator you can unlock more of those who have viewed your profile and then potentially connect with them and their network. If you don’t pay for Sales Navigator, you are limited in what you see when you click on Who viewed your profile. For most of my clients who are not directly in sales, I don’t believe there’s a need to pay for Sales Navigator.

Engage with insights.

Do this by sharing conversation-worthy updates. Post content relevant to prospects and become a trusted source of insight. Participate in groups with thoughtful comments, questions, and content. Comment on other people’s articles and posts.

Build relationships.

Strengthen your network by finding and establishing trust with decision makers. When you do invite people to connect, be sure to send a personalized note explaining briefly why you’d like to connect. Even a simple note such as, “We’re both in the ‘XYZ’ group here on LinkedIn and I’d like to connect to add you to my professional network.” Once you’ve connected, develop the relationship. Provide information they can use. Invite them to chat by phone or Zoom, assuring them it’s not a sales call. Here’s how I do that.

I have an interesting story to tell about using LinkedIn. Someone named Joe connected with me on LinkedIn and booked a complimentary phone consultation so I could answer some questions he had about using social media. Later he messaged me on LinkedIn because he needed someone in my area to do some handyman work on a property he owns in the area (he lives out of state). I was glad to send him the name and number of someone I know to help him out. For me this was the perfect example of using LinkedIn to engage and build community. Now Joe hasn’t paid me any money. He hasn’t become a client. But he was in need of a connection that I was able to provide. If he ever does need my services, or know someone who does, who do you think he’ll call? He did provide a wonderful review on my Facebook page as a result of the initial complimentary phone consultation we had.

Some people say consistently spend 15 minutes a day on LinkedIn and you’ll see the SSI score improve. Those same people say, “remember, it’s just a number.” I do check mine usually once a month and watch for the number to remain stable and rise. If it goes down, I don’t worry about it. But I do see why that may be the case so I can see were to focus my efforts to bring the score back up.

And, as one of my clients said, “if you think it’s just a tool to stimulate people to buy Sales Navigator, then fuggedaboudit!” (That’s how they tawk in the Bronx.) Can you tell she’s from New York?

Write a Letter to Your Readers in the Back of Your Book

Once a reader has finished your book, how do they connect with you? Write a letter that you include at the end of the book. Here’s a sample.

Dear Reader,

Thank you for reading [Book Title]. I hope you learned [the main point you wanted the reader to learn]. If you have any questions or comments, I invite you to contact me at [your email or website contact page].

Please consider leaving a review wherever you purchased this book. Reviews help other readers decide which books to read next, and I would greatly appreciate yours.

Let’s connect on social media too. You can find me on Twitter, Instagram, Facebook, and LinkedIn here: [add your social media handles].

I look forward to connecting with you. [Your Name]

How You Can Stop Worrying and Learn to Love Your Newsletter

The average person’s training in marketing consists entirely of seeing how fast we can mute the commercials during our favorite television show. And spam.

We’re taught, from the time we become consumers at the age of 2 or 3, how marketing is obnoxious and annoying, and that’s all we experience. Because when it is otherwise, when it is kind, polite, unobtrusive, considerate, and helpful, we don’t think of it as marketing so we never learn to adjust our view.

Here’s permission to adjust your view of your newsletter, and marketing in general. The whole point is to politely share news which will be of interest to people who’ve explicitly told you they find you interesting.

We’re taught from the age of 2 or 3 that marketing is obnoxious and annoying. When it is kind, polite, unobtrusive, considerate, and helpful, we don’t think of it as marketing so we never learn to adjust our view. Share on X

That’s an important part: people who’ve explicitly told you they find you interesting.

Consider: if a young woman approached a young man and said “Chase me, please; I won’t run very fast,” would he dither and wonder how best to go about this dance? I daresay he’d not delay in his pursuit.

It’s Only Polite

When people sign up for a newsletter, you’ve invited them for a meal. Not sending anything is the equivalent of hiding in the basement while they sit at an empty table. Eventually, their eager anticipation will turn to antipathy.

The people on your newsletter email list are saying “I’m on board, I’m interested, I want to know what’s next. Please tell me.” Use your hosting urges to feed them well. You’ll love it, I promise.

But What Will I Say?

Imagine one of them bumped into you at the coffee shop, and asked if they could sit with you for a moment. What’s one question they might ask about you, or your writing, or your books, or your plans? Write that answer, short and sweet, as if you were chatting with a good friend.

It takes 5 minutes to create a Hubspot account. It takes 5 more to choose a template and get things set up. Another 5 to write a simple email about where you are in your latest book or what you’re facing in your marketing or business, your work in progress or current challenge. You don’t even need an answer. A question, clearly stated, is enough.

Your newsletter doesn’t have to be any longer than a comment on a blog or a social media post. How long does that take? How hard is it to pour out your feelings in that medium?

Do that once a month and your fans will fall in love with you. All they want is to be noticed by the author they’re following.

Set Yourself Apart by Doing the Hard Thing

I once surveyed all the authors I knew about what they wanted most for their writing.

The universal response was “Someone to do my marketing for me.”

I considered setting up an affordable and effective marketing service and then trying to sell it to all those people, but that’d be like Henry Ford giving us faster horses.

What authors really want is a way to spend more time writing and less time marketing, yet still sell books. And if possible, to do it without hating themselves in the morning. Or being hated by everyone around them.

I’ll state my premise up front: the way to do that is follow these two steps:

  1. Write more top-quality books, and
  2. have a great email/newsletter list.

Authors who write more good books sell more books.

Authors with a newsletter email list full of fans sell more books.

And they do it with less marketing, more writing.

Here’s how.

The Magic Formula

Everybody loves a step-by-step to get reliable repeatable results. A checklist for success.

The thinking is, if only we could find exactly the right time of day to tweet, the precise number of blog posts to write each week, the perfect balance of Kindle, Nook, iBooks, and Kobo, and just the right book launch strategy, everything would fall into place.

There’s good news, and there’s bad news.

The Good News

Marketing is easy: tell people who love books like yours that you’ve written one.

The Bad News

I don’t know who those people are. Neither do you.

Back to the Good News

You can find out who those people are by watching them sign up for your newsletter. A newsletter list of people who signed up because they care is the Golden Ticket, the brass ring, the Holy Grail.

So here’s the one-step magical formula for marketing your books: tell your newsletter list about it.

If you wish you didn’t have to spend so much time marketing, you hate marketing, why do you have to sell yourself for pity’s sake what’s with all the marketing I just want to write, here’s some more good news: building your newsletter is the organic result of making personal connections with people.

It’s slow. It’s not guaranteed. It involves interacting with other human beings, something many authors are unaccustomed to.

But it’s relatively easy, it won’t interfere with your writing, or anything else in your life, and it doesn’t require skills beyond what you already have. You’re probably already spending more time on social media than it requires.

Here’s how it works (wherein we finally get that list you’ve been looking for.)

The Step-by-Step List

Everything you do to market yourself (yourself, not your books) leads folks to your newsletter. Here’s how it works:

  1. They sign up for your newsletter because
  2. they like what they read at your blog because
  3. you answered their question generously after
  4. they liked your Facebook page because
  5. they read your Twitter feed about
  6. your comment at someone else’s blog.

Swap in any social media platforms (Pinterest, LinkedIn) because mostly, it doesn’t matter. Go where your people are. Or, be where you already are, and connect with your people who are also there. 7 billion people on the planet. Finding people is not hard. Narrowing your focus is hard.

Go forth and be generous and patient. People will follow you home. Slowly. But they will.

And when they fall in love with your writing, the hard part is done and the marketing becomes dead simple: tell them you’ve written another book.

Should I Give Something Away?

Another ubiquitous question. For your author newsletter, I say yes, yes, a thousand times yes. The best way to let visitors become fans, to fall in love with your writing, is to give them some of it, like a sample in the grocery store will have you scrambling to the aisle where you can pick up some of that coconut cherry almond fudge you just sampled.

Generosity is your greatest marketing tool. Don’t use it sparingly; spread it around like manure (or, perhaps, coconut cherry almond fudge) and watch things grow.

Generosity and free aren’t the same thing. Generous can include over-delivering on what you were paid to do. I’ve had generous helpings of fish at our favorite chippy in St. Paul. Paid for, but still generous. When you hire me to help with your writing and publishing, generosity will be ladled over you like gravy. Good white gravy like we make in Texas for your sausage and biscuits; that kind of generous.

A newsletter is your inner circle, the folks who’ve said the blog and other social media aren’t enough, I want more.

What smart marketing person could miss the fact that these are the folks most likely to spend real live money on other things you offer?

It’s about context. A free sample doesn’t lead anyone to believe the product is free as well. If I give away my first mystery in a series to get folks hooked, they don’t believe they can have all the others free.

Quality Leads to Quantity

While this form of list-growing is slow, it’s oak-strong. Most of the folks on my list are people I interacted with personally before they signed up. I taught them something, and explicitly or not, let them know I had a newsletter.

My personal approach gives me open rates 3X more than the average. My small list engages.

We are not the Persians with an army of millions, coming to take Greece. We are the Spartans, defending the pass. Small, focused, changing the world so it won’t change us.

Want to spend your time writing instead of marketing?

It’s a one-item list:

Make good use of a newsletter.

Don’t Cull Your Email List

My circle of author friends recently discussed how they were all pruning their email lists to remove the people who never opened them. I wailed loudly that this is an enormous mistake.

Pardon me while I get geeky for a moment.

Newsletter tools that report “opens” do not, in reality, know who opened your email (let alone who read it.) The only method possible right now to measure “opens” is to include a tiny invisible image in the email and hope that the recipient will enable their email program’s ability to include images. In Gmail, for instance, images will not be displayed unless you give permission. Many programs, like Microsoft’s ubiquitous Outlook, have a preview pane, allowing a recipient to read your entire email without ever actually opening it and activating the invisible image trigger that notifies the newsletter tool.

… more … “Don’t Cull Your Email List”

Why Your Marketing Should Annoy Some People

This is an edited version of a section from my book The Time Is Now 11:59.

Persuasion is the core of marketing. It’s easy to assume, then, that the job of marketing is to persuade folks to buy your book.

That’s half right. The goal is to help folks decide whether or not to buy the book. Even if we help them decide not to buy our marketing has done its job.

What Madness Is This?

… more … “Why Your Marketing Should Annoy Some People”