YouTube: seeking what’s new, taking action (NOT the place for warm & fuzzy)
LinkedIn: communication, open discussion (businesslike)
Here’s the shortest social media plan in the world: use Twitter and YouTube to let novelty-seekers get to know you, then Instagram and Facebook to increase the connection, and finally, LinkedIn to forge a business relationship.
That’s what Ausoma helps you do: to be social and get noticed.
According to the research on social media usage patterns reported in HubSpot’s article, people generally use Facebook for communicating and blocking. While those actions are both obvious, what may not be obvious is that both have value to you, the entrepreneur author.
Good Facebook posts encourage followers to communicate with you as a brand. Just as important, a good post encourages followers to communicate about you with their existing circle.
More than those of any other social media platform, Facebook users are more likely to block unwanted content. Reasons for blocking range from the extreme (content the user finds offensive) to benign (content the user has no interest in.)
What to Do
Use Facebook for two-way communication. Write posts which clearly indicate your desire to engage, and then, when followers respond, keep up your end of the conversation.
Give your followers the words for word-of-mouth. Write posts which are good communication with your followers but which are also shareable—and ask your followers to share them.
Be yourself unashamedly. Write posts that will make your followers feel like insiders, part of your tribe, even at the risk of alienating others.
What NOT to Do
Facebook is, surprisingly to me at least, a warm and fuzzy place for most users. They’re chatting with family, catching up with old friends, sharing a laugh.
Do not use this friendly communication channel to hawk your wares. Do not pester, badger, harass, harry, or otherwise sell them to death. The type of selling you’ll do on Facebook is what you’d do at the coffee shop with a friend: you might mention your book or services if it comes up naturally in the conversation, in fact, you should, but otherwise, it’s not a pitch-fest, it’s a conversation.
An adjunct: in that coffee shop conversation, you wouldn’t send your friend somewhere else to, say, get a scone to go with their tea, or suggest that the napkins down the street are softer and more absorbent. It turns out that linking away from Facebook isn’t very effective. Keep people on your channel; they’ll go find you elsewhere if and when they’re in the mood.
Do not water down your personality. If anything, dial it up a little. Your insiders will love you more. The propensity to block unwanted content on Facebook is a plus for you: it means you’re not wasting effort and possibly an advertising budget chasing fence-sitters and the uninterested.
Allowing potential followers to self-select is exactly the right thing to do, whether they get down off the fence on the inside or the outside. After all, you can’t have insiders if there are no outsiders.
A recent research article by HubSpot helped me see why I like certain social media platforms and dislike others. It also contains lessons on how to make better use of both those we like and those we don’t.
As we’ve written before, there’s no magic bullet, no perfect time to post or special place to find all your business in one fell swoop. There is, however, meaningful data on how to use each platform to get the most out of it.
In the coming weeks I’ll be writing about how people (mostly unconsciously) perceive the major social media platforms, and what that translates to for your own use (and, of course, how it affects the services we provide for our clientele.)
Watch for it each Wednesday for the rest of the winter.