Have you ever had to let a client or a subcontractor go? How do you handle it?
Over the years I’ve had to let more than one client go and more than one subcontractor. It’s never easy. It’s always an emotional process for me. I hate disappointing people. In the past, I always wanted to explain in detail why we couldn’t work together any more.
Then my husband and I learned the best thing to say in any situation where you know it’s not a good idea to either start or continue a business relationship. You simply say, “We’re not a match”.
There is no explanation. It’s not about assigning blame. It’s simple that “we’re not a match”. And it’s all from your perspective. The other party may have felt it was a match. But if you don’t, then “we’re not a match”.
The reason we use this when letting a client or subcontractor go is because invariably, no matter what, the other party wants to know “why”? The truth is you don’t need a reason. You don’t need to give a reason. When you give a reason, it’s the other person’s natural inclination to reply with their ‘reason’ why your reason isn’t valid. But any reason you have is valid – to you. And that’s what matters.
So next time you need to let a client or subcontractor go, just say, “We’re not a match”. It won’t be easy and they may be left wondering. But you’ll feel a great sense of relief knowing that the people you are working for and with absolutely love you! I know that’s true in my case.
I love all my clients and all the subcontractors I’m currently working with.
In a previous post we talked about adding new clients to your roster and how it might be possible. One way is to collaborate with other virtual assistants. How can you collaborate with another virtual assistant and how does this help you add new clients?
You may not feel you can add a new client because your workload is already at its limit. But if you had someone to help you out with the workload, you could add another client. There are other virtual assistants who may not have a full workload and could handle some of the work for you. These “sub-contractors” are great to collaborate with, usually get paid a fair but affordable rate, and provide high quality work.
My good friend, Colleen Schultz, has been a subcontracting virtual assistant for years. She writes a lot about subcontracting, how to become a subcontractor, and how to find a subcontractor. Visit her website, Savvy Subcontracting, to find out more.
I’ve been in both positions – both as a subcontractor and as a VA in need of a collaborator. It’s always been a win-win situation. It allowed me at one time to have nearly three dozen clients at one time and that year my business grossed more than ever.
Have you ever subcontracted or been a subcontractor? I want to hear from you!
I first met Collette online at the Find Virtual website for Virtual Assistants. Collette and I have had many discussions about the industry and in particular subcontracting. If you are interested in doing work as a sub or are looking for a sub contracting virtual assistant, Collette can help you out. She has a monthly free call for those interested.
When did you start your business?
March 2007 while working fulltime and raising my two children.
Why did you choose to become a Virtual Assistant?
This has been a dream. I wanted to stay home with my children yet continue with a career that I would expand my knowledge and skills. It also is an achievement of learning something different or outside my regular experience.
What advice would you give new and aspiring VAs?
Had I known I could have subcontracted for other VAs and learn as much as I have I wouldn’t have purchased so many unnessary learning tools. Learn from others. Read VAs’ success stories. Don’t get over booked when it comes to social networks. Just a few and be an active member in the group by adding value.
What resources have helped you in your business?
eading success stories of others. Corporate Mom Drop Outs is a book I can’t put down. I also thrive on assisting other VAs by subcontracting. They teach their knowledge by physically doing their tasks. http://findvirtual.com has been one of my main resources along with Mom Masterminds. I’m also an audio learner there are a huge amount of podcasts that have taught me so much. http://wahmtalkradio.com http://nicoleonthenet.com and Denise Griffitts series.
Share a success story or something about yourself.
No matter what type of goal I set I seem to accomplish it sooner or later. The thing I want people to realize is how appreciative I am that I’m able to do so. There are a lot of people who drop the ball if they’re not getting to the goal as quickly as they thought. The key is to stick with it. Maybe I’m not working from home full-time yet but I am learning more than I ever imagined and from the right people. I’m from the midwest and technology isn’t many people’s forteit, however that’s what keeps me going. So I chose to use it to my advantage and become a virtual assistant.
Additional comments you’d like to share.
If you’re a little nervous about getting started start slow. Do it part-time for awhile. Most of all I suggest working for someone else so they can somewhat take you under their wing. It’s ok to ask for help.
Tonight is Collette Schultz’s monthly call for subcontractors. Her guest for April is Dawn Martinello. Dawn opened Monday Morning VA in February of 2009 and works with clients who are eager to enhance their online visibility. Her specialties include internet marketing, social networking, WordPress theme tweaks, creating and implementing systems and procedures, and general life + business co-ordination/automation. She’s the recipient of the VAccolade Business Entrepreneur Award from the Virtual Assistant Networking Association for demonstrating professionalism on the Web.