Q&A: How Can I Market My Business?

How Can I Market My Business?Marketing a business is a huge topic. Today we will address a specific concern one virtual assistant has.

Question:
I ran a VA business from 2007-2009. As much as I loved it, I found that I was having to spend a large percentage of my time marketing my business. I would like to start up again, but what alternatives should I consider besides doing my own marketing?

Answer:
To give the best answer, I first asked some additional questions.

  • What percentage of time did you use to market your business?
  • What marketing strategies did you use?
  • Would you be open to having someone else do your marketing and if so, how would you envision that?

The virtual assistant stated she spent at least 50% of her time marketing her business. Now that may seem like a lot. However, I did a bit of research and found several entrepreneurs who encourage spending at least 60% of your time marketing. I do know that if I’m working 20 hours a week for clients, I’m spending an additional 10 hours or so marketing my business. So the amount of time seems right.

What we sometimes forget is that we are entrepreneurs and business owners. That means usually we are the one person doing it all: sales, marketing, client work, administrative work. And that takes time. If we don’t want to spend the time doing the marketing, we have two choices:

  1. Hire someone as our marketing person
  2. Find a J.O.B. – because a business owner must market their services and products in order to succeed

Some marketing strategies that are very effective are in-person events such as SBA events, BNI meetings, professional associations. Then there’s online marketing: a blog, social networking sites, ezines, press releases. Yes, these all take time. That’s why it’s important to put together a simple marketing plan and calendar and schedule these events and actions. Our Action Guide has a sample marketing plan and calendar with details on how to put them into action.  Having a plan helps you make sure you’re using strategies that are most effective and less-time consuming than just haphazardly posting something on a social network every day.

Joining local small business groups and attending monthly mixers are effective marketing strategies. Get to know the people, what their needs are, how you can refer them to others. It’s important to build relationships with these people before you ever try to “sell” them your services. There’s a whole section in our book, The Commonsense Virtual Assistant – Becoming an Entrepreneur, Not an Employee, that has lots of great information on marketing. You can purchase a copy on the website.

The Commonsense Virtual Assistant
The Commonsense Virtual Assistant

I believe doing your own marketing is most effective. However, hiring someone to market your services for you is also a viable option. After all, isn’t that what many of our clients hire us to do for them? You can hire someone to help promote your services – online, via mailings, follow-up phone calls, and even by attending in-person events.

Another great marketing strategy is article writing. It establishes you as an expert and always links back to your website. Check out my articles at Ezine Articles.

You can read more about proactive marketing at another blog post of mine.

I’d love to hear your comments!

4 Resources Help Small Businesses Save Time, Money, Paper and Gas

Small businesses are always looking for ways to save time, money, paper, and especially in today’s economy – gas. As a virtual assistant to solo professionals, I’ve come across several resources that have helped me and my clients save time and money.

One task that can take up time and paper is getting a contract or agreement signed. Time and paper can be saved using an online resource called Echo Sign. This service makes getting a document signed by both parties as easy as sending an email – and it can be done in minutes. There’s nothing to install and a free account can get five documents signed a month. It’s been very useful in my business, making the turn around time in getting documents signed almost non-existent. Also, there’s no paper to print. Documents are stored electronically. Visit their website at EchoSign.com.

Are you always jotting yourself a note on a sticky note? Save yourself money and paper by using Jott.com. Jott converts your voice into emails, text messages, reminders, lists and appointments. Just pick up the phone and send yourself a Jott. Your Jott will be in your Inbox when you get back to the office. No more sticky notes!

Would you like to receive all your bills electronically and not deal with the hassle of paper anymore? Of course you want to sign up for any e-statements you can. Another great online resource is PayTrust.com. PayTrust allows you receive, review, pay and organize all your bills online.

Do you like going to seminars to learn more about your industry but find you can’t afford the gas anymore? Teleseminars may be the answer you’re looking for. Save gas by never leaving the comfort of your home or office. Check out Conference Call University at CCULearning.com.

Many solo professionals are saving time and money by using the services of a virtual assistant to help create and implement online marketing for their service businesses. Search for a virtual assistant in your area and see how he or she can help.

Take Some Time for Yourself

Do you feel overwhelmed? Is there too much to do? Do you feel like you never have any time for yourself? I know I often feel that way. In fact Joel and I realized last Sunday that it was time to take some time for ourselves. If we didn’t, we were going to go stir crazy.

Our favorite thing to do is just get in the van, stocked with water, snacks and lots of good music, and drive. Just drive and drive and drive. It gives us a chance to talk and disconnect from the pressures of our daily lives. No computer, no email, no one making any demands of us.

So last Sunday we decided that today, Friday, we were going to take the day off and drive. We made arrangements for the six-year old to be taken care of all day and we planned to just take off. So we’re gone somewhere right now. Maybe one day next week one of my blog posts will be about just how much this day off benefited us.

What do you do to take some time for yourself? What benefits does it bring you?

Do Your Clients Know When You are Available?

Recently someone searched here for information about whether or not to post their support hours on their website.  So I wanted to provide some information about that.

Often, especially when a virtual assistant first starts their business, they may feel the need to work at all hours – late into the night and on weekends. Of course that’s the beauty of working for yourself – you can work those hours if you choose and take the more traditional hours to spend with your family.

However, do you want your clients thinking they can call you at 2 pm on a Saturday or email you at midnight and get a response at 6 am? Though you want your clients to feel that you are available, you need to set some guidelines as to when you are available and make sure all your clients are aware of this.

So I suggest you determine set hours that you are available for phone calls and make it clear when you will return emails. By clearly setting specific hours you work on client projects, your clients will know when you are available and appreciate that. And you won’t feel pressured to be up till midnight finishing a project since your clients know your work day ends at 5 pm.

One note of caution: as virtual assistants we may have clients in more than one time zone. Make it clear what hours you work in your time zone and be sure clients in different time zones are aware of the time difference.

Yes, let your clients know your available hours. Post your hours on your website and include it in your contract. Both you and your clients will appreciate it.